SHOP / RETURNS
Would you like to return a shop product? Register your return with your order reference so we can quickly provide the right instructions.
Email retour@chiptuningdelfzijl.nl and include your order reference, name, the product you want to return and whether this is a regular return or a delivery problem. Wait for our instructions before sending the parcel.
Register a returnFor an online purchase, you can usually withdraw within 14 days after receiving a product without giving a reason. Tell us within that period that you wish to withdraw, then return the product according to our instructions.
Handle the product only as needed to assess it, as you would in a shop. Return it complete and carefully packed. Use, installation, modification or damage beyond what is needed for assessment may reduce the refund.
The cost of a regular return is paid by the customer, unless the product was supplied incorrectly or damaged, or we agreed otherwise. After receiving the return, we refund the purchase amount through the original payment method.
A tuning assignment is not a separate file sale. The price covers the complete agreed service: intake, diagnostics, software, programming and checks. Simply disliking the result therefore does not automatically create a right to a refund.
USED PARTS
The stated condition and existing marks of a used part do not remove statutory return rights. Check the part carefully on delivery and do not install or modify it until you are sure you want to keep it. For a wrongly ordered part or compatibility question, email us first with your order reference.
Statutory exceptions may apply to custom work, a product specially modified at your request or a service fully performed at your express request. We will inform you beforehand.
You will receive the return address and further instructions by email after registering.
TUNING / COMPLAINTS
Does your complaint concern completed chip tuning? Email retour@chiptuningdelfzijl.nl with your order or reference number, vehicle details and a clear description. CTD first gets a reasonable opportunity to inspect the car and, when the complaint was caused by CTD, correct the tuning or restore the original software at no cost. When restoration is needed to safely undo the tuning, CTD may perform this first before any refund is processed.
If remedy or restoration is impossible, does not succeed within a reasonable period or a statutory withdrawal right applies, we assess the refund or price reduction in accordance with the law. Internal software and file costs CTD incurs for the work are not automatically deducted as separate costs from a refund.
A request for a different or more aggressive calibration after a correctly performed tune is a new assignment. That work is discussed and quoted beforehand. This information does not limit mandatory statutory consumer rights.